Facilities Management

Our Services

Property Management

  • Maintenance of all internal and external areas, car parks and gardens
  • Resident queries, complaints & advice
  • Updates to the Company Directors (if applicable) regarding the running of your development
  • Lease queries & enforcement
  • Regular site visits
  • Company secretarial duties
  • Arranging and attending residents meetings
  • Arranging buildings insurance and managing insurance claims
  • Produce pre-sale packages
  • Respond to solicitors’ pre-sale requests
  • Health and safety and fire risk compliance

Private Rented Sector and Build-to-rent Specialist

The Build to rent scheme was launched in 2012 as part of a series of government initiatives to increase the supply of high quality homes available for market rent in the private sector.
Effective building management enhances and protects the long-term value of a development. Complete Property Management can reassure PRS investors who are looking for income over long periods. As such, maintaining the quality of a site is essential. Communal spaces and services need to be expertly maintained as they are part of the extended home of the tenants.
We are experienced in working with PRS Schemes, our property management service is tailored exclusively to each development. Our commitment is to ensure the highest level of service whilst proving to be cost effective.
Our duties include:

  • Tenancy Management (incl. tenancy agreement, rent collection, arrears management, tenant support services)
  • Hard and Soft FM Services (including planned maintenance, fault/defect rectification and energy efficiency initiatives)
  • Maintenance of all internal and external areas, car parks and gardens
  • Lease queries and enforcement
  • Regular site visits
  • Arranging buildings insurance and managing insurance claims
  • Annual Maintenance programmes
  • Supplier and contractor communications/access facilitation
  • Building services and property maintenance
  • Emergency repairs
  • Health, safety and fire risk compliance
  • Price checking all services and suppliers
  • Check the operation of electronic systems such as gates, entry systems and lift communications
  • Light bulb replacement
  • Mandatory testing of emergency lights and alarms
  • Fire door checks

Property Refurbishment

Property Refurbishment and Building Maintenance for Homeowners and Landlords

Complete can offer you surprisingly low rates for internal repairs, refurbishments and redecorations as all our overheads are shared between our extensive range of services, which means we can provide you with our home maintenance and property repair services at cost effective rates. Where your project requires more than one type of tradesmen, we will offer you an even lower rate comprehensive package to suit your requirements.

Our Popular Property Repair Services include:

  • Electrical repairs, maintenance, installation, and safety checks (Part P approved, NICEIC)
  • Plumbing services
  • Plastering and skimming
  • Tiling
  • Decorating
  • Joinery
  • Wooden and laminate floors
  • Glazing replacement
  • Kitchen Refurbishment
  • Bathroom Refurbishment
  • Minor home repairs & DIY

Please send all enquiries to Maintenance@completepropertymanagement.co.uk

Facilities Management

  • Annual maintenance programmes
  • Supplier and contractor communication/access facilitation
  • Building services and property maintenance
  • Emergency repairs
  • Compliance to health and safety and fire risk legislation
  • Price checking all services and suppliers
  • Check the operation of electronic systems such as gates, entry systems and lift communications.
  • Light bulb replacement
  • Mandatory testing of emergency lights and alarms
  • Fire door checks


  • Dusting, hoovering and mopping of communal foyers, corridors, lifts and stairwells.
  • Cleaning of any communal internal windows and mirrors.
  • Bins store cleaning to include sweeping, litter picking and disinfecting.
  • Entrance areas will be swept and litter picked.
  • In addition we can also arrange for the following services to be supplied as and when required:
  • Carpet and upholstery cleaning.
  • Power washing
  • External window cleaning

Financial Management

  • Payment of invoices
  • Collection of service charges
  • Pursuing arrears
  • Managing a company’s finances
  • Preparation of annual budgets
  • Submission of accounts
  • Forecasting and managing long-term planned maintenance
  • Negotiating buildings insurance premiums

New Development Consultancy

Complete are experienced property managers offering services tailored exclusively to your developments individual needs. We will assist at the planning stage by emphasising any potential design problems that may impact on the future costs to manage and maintain the development. Our services provide guidance on the following:

  • Lease structure, queries and enforcement
  • Planned materials and finishes
  • Service charge structures and budgets
  • Site design, arrangements and service scheme
  • Estate and amenity monitoring strategies
  • Lift and gate specifications
  • Refuse, parking and environmental strategies
  • Resident and visitor parking
  • Renewable, sustainable and efficient energy systems
  • Security measures and systems
  • Advice and monitoring of the integration of services such as utilities, telecommunications, mechanical and electrical
  • Support to your sales and marketing team
  • Residents’ Management Company formation and Residents’ Association management and support

We don’t have a Management Company and we think we need The Right To Manage

If you are one of the many developments that do not have a Management Company, there are other solutions to assist you in changing your agents. These can range from the Right To Manage (RTM), a landlord instruction or a request to appoint a manager via the First Tier Property Tribunal (formerly the FIRST-TIER TRIBUNAL (PROPERTY CHAMBER)) amongst a few.

Since its introduction under the Commonhold and Leasehold Reform 2002, it’s becoming increasingly popular for leaseholders to take control of their block and the management functions by acquiring the right to manage their building.

Right to manage is a non-fault based procedure. However, the leaseholders need to meet certain qualifying criteria, and follow the correct processes. If the criteria are not met, for example if the building does not qualify or there are insufficient numbers of leaseholders who participate, then right to manage cannot be undertaken.

However, if leaseholders are able to meet the qualifying criteria, then they have a legal right to exercise the right to manage.

By acquiring the right to manage, the RTM Company takes over the landlord’s (and/or Management Company’s) management functions under the lease. The RTM Company will therefore become responsible for the repair, maintenance and provision of services under the lease, and will also deal with the enforcement of covenants and grants of approval/consent.

The Landlord will still retain certain limited functions. The right to manage isn’t, therefore, complete control. An RTM Company would be able to appoint their choice of Managing Agent.

Complete Property Management are specialists in the Right to Manage (RTM) process and Block Management.

Complete Property Management are highly experienced in the Right to Manage (RTM) process. As a Block Management company, we have an excellent track record for resolving issues inherited from past agents and landlords. One way to ensure this is possible is by using the RTM process (as defined by the 2002 Commonhold and Leasehold Reform Act). The RTM process allows leaseholders to join together and take responsibility and control of the management from the landlord. The responsibilities of any RTM company will normally be outlined within your lease but can include the following: setting of service charge budgets, major works and Section 20 consultation, housekeeping standards, and most importantly for many of our clients, the administration of buildings insurance. From our experience clients have benefitted from large savings on areas such as buildings insurance cover. Savings of over 50% on insurance have been achieved as well as other cost effective solutions.

Complete are experienced as apartment block and estate managers. This experience allows a professional & cost effective service to any RTM client. If you would like to discuss how we can resolve the issues and save you money, please complete the contact us form and we will call you at your convenience any time of the day.

Right To Manage (RTM)

The Commonhold and Leasehold reform Act 2002 allows leasehold tenants to remove the company which manages their block and replace it with a better management company. This process can be difficult to complete without the help of a professional company to guide you through the process.

Why take your Right to Manage?

If you live in a block of flats and do not have a say in who runs that block then you can benefit from the Right to Manage Process. The right is available to all flat-owners, in all blocks, where they fulfil the following criteria:

  • At least 50% of the flat-owners within the physical block of flats must want to go through the process.
  • At least 66% of the flat-owners within the physical block must have long leases (greater than 21 years at the time of issue).
  • No more than 25% of the block may be used for non-residential use (excludes car parks and common areas connected with the flats).

If your block fulfils these criteria then it is highly likely you will be able to go through the Right To Manage process with 100% success. There are a small number of technical legalities which can prevent some blocks going through the right to manage process and so you should discuss this with us beforehand so we can advise whether to progress your claim as one right to manage claim or several for your complex.

If you find you are ineligible for the Right To Manage legislation, but are having problems with your managing agent, please contact the Lease Advisory Service who can provide valuable help and guidance on all matters relating to leasehold property.

Appointment of Manager

Where management of the block has gone wrong, an application can be made to the First Tier Tribunal (formerly the First-Tier Tribuna Property Chamber) for the appointment of a manager who will take over management of the block.

This is a fault based procedure, and there must therefore have been specific default on the part of the existing manager. This differs from the right to manage, which is a non-fault based procedure.

The grounds on which a Tribunal may appoint a manager are set out in the Landlord and Tenant Act 1987. If one or more of those grounds are made out, and the Tribunal considers it just and convenient, they are empowered to appoint a manager on such terms as they think fit.

Generally, the process starts with the service of a Preliminary Notice (often called a Section 22 Notice). This sets out the grounds on which the Tribunal would be asked to make the order. Where matters are capable of remedy, it should also specify the steps that should be taken to remedy those matters.

The grounds for making an Order are that:

  1. a relevant person is in breach of a management obligation owed to the leaseholder under the lease, and it’s just and convenient to make the Order; or
  2. unreasonable service charges have been demanded or are proposed or likely to be demanded, and it’s just and convenient to make the Order; or
  3. unreasonable variable administration charges have been demanded or are proposed or likely to be demanded, and it’s just and convenient to make the Order; or
  4. a relevant person has failed to comply with the provisions of a prescribed code of practice (e.g. RICS Code), and it’s just and convenient to make the Order; or
  5. such other circumstances make it just and convenient to make the Order.

A single Lessee can apply to the Tribunal for a Management Order. However, the Tribunal may be more persuaded that it’s just and convenient to make the Order if there are greater levels of support amongst the leaseholders.

The Manager is a servant of the Tribunal and acts in accordance with the terms of the Order made by the Tribunal.

Collective Enfranchisement

Subject to meeting certain qualifying criteria, leaseholders can buy the freehold of their block for a fair market price.

The Leasehold Reform Housing and Urban Development Act 1993 (as amended by the Commonhold and Leasehold Reform Act 2002) gives leaseholders the right to compel the sale of the freehold of the building or part of the building.

Both the building itself and the leaseholders must meet certain qualifying criteria before any claim can be pursued.

There is a set process to be followed, and strict timetables that have to be adhered to. By acquiring the freehold, leaseholders take over the way their building is managed.

With so many options available, and complexities involved in each, the best advice is to speak to a legal professional with proven experience. We have specialists available to help.

Risk Assessments

We advise and manage our clients risk assessments to include:

  • Health and safety
  • Fire safety
  • Legionella
  • Asbestos
  • Tree risk assessments

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I am very pleased to endorse and highly recommend the services of Complete Property Management and company founder Darren Norris...

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